Question 1

What is Oli help?

Accepted Answer

Oli help is an app designed to empower parents of kids with Attention Deficit/Hyperactivity Disorder (ADHD). Our app uses science and technology to provide parents help 24/7. It offers: expert information readily available;  on-the-spot support when you need it most; the chance to deepen the connection with your child in everyday life. Oli, our mascot, guides parents throughout the app.

Question 2

Who is Oli help for?

Accepted Answer

Oli help is designed for parents of kids with ADHD or those who suspect their child may have it, especially those seeking practical, evidence-based solutions to improve the well-being of the whole family. Our content is most effective for children up to 12 years old. We are working to extend Oli help to other caregivers, including teachers and educators.

Question 3

How can Oli help support me?

Accepted Answer

Oli help provides you with the knowledge and tools needed to create a transformative impact on your child's life, helping them to thrive. We offer expert information to better understand ADHD, practical advice on what to say and do in challenging moments and concrete tools to use with your child in everyday life. We provide help but you'll make the difference!

Question 4

How can Oli help support me in managing my child’s ADHD?

Accepted Answer

Oli help is an innovative complement to existing ADHD treatments and does not replace any of them or professional medical advice.  Based on evidence-based research and recognised methods, our app equips parents with the knowledge and tools needed to create positive change in their children’s wellbeing.

Question 5

Is Oli help support personalised?

Accepted Answer

Yes, Oli help provides you with a personalised experience. The “Suggested for you” content dynamically adapts based on how you utilise and interact with the app, whilst always aligning with evidence-based psychoeducation programmes and recognised methods for managing ADHD. This way, we are able to personalise our support, helping you implement the most effective strategies for you and your family.

Question 6

What features does Oli help offer?

Accepted Answer

Oli help allows you to explore ADHD through curated content (available also in audio and video formats), to get 24/7 support during difficult moments or find answers to your questions, access practical activities to manage your child’s behaviour, a journal to track progress, and personalisable tools for everyday use. We add new features all the time!

Question 7

Does Oli help provide access to doctors or therapists?

Accepted Answer

No, Oli help does not offer direct access to doctors or therapists. However, the app provides expert  information and evidence-based tools to support parents in the daily management of their children’s ADHD, complementing existing treatments. It also includes features to help analyse a child's behaviour, which can be shared with your child’s clinicians for more targeted interventions.

Question 8

Is Oli help a medical device?

Accepted Answer

No, Oli help is not a medical device and is not intended to replace professional medical advice. The app is designed to support parents in managing children with Attention Deficit/Hyperactivity Disorder (ADHD) but does not diagnose, treat, cure, or prevent ADHD or any other medical condition. Oli help equips parents with the knowledge and tools needed to enhance the well-being of children and their families.

Question 9

How actively do I have to use Oli help to see a benefit?

Accepted Answer

To see benefits from Oli help, consistency is key. We suggest using the app daily for best results but Oli help is flexible and it adapts to your busy schedule. The effectiveness of the app increases the more you apply the strategies and advice in your daily interactions with your child. Practice with Oli and you will see real progress!

Question 10

Where can I find and how do I start with Oli help?

Accepted Answer

You can download Oli help from the App Store (https://apps.apple.com/it/app/oli-help/id6471030215?l=en-GB)or Google Play (https://play.google.com/store/search?q=oli%20help&c=apps&hl=en)(at the moment in Italy only). After downloading the app, register and activate your free trial period to access all features and start using the app. We recommend viewing our tutorial available here (https://api.olihelp.com/uploads/Final_EN_Tutorial_How_it_works_1_37bc5c5fae.mp4)for best results. Oli help is available in both Italian and English, and you can set the language within the app.

Question 11

What do I need to use Oli help?

Accepted Answer

To use Oli help, you need a smartphone compatible with our app (minimum iOS version 15.7 and Android version 6), and a stable internet connection. However, you are the most fundamental resource and so is the time you spend with the child.

Question 12

Can I use Oli help on multiple devices?

Accepted Answer

Yes, you can log in on multiple devices with the same Oli help account, allowing you to access the app’s features from multiple smartphones. Remember, membership management is tied to the account used for the subscription on the App Store or Google Play, typically associated with a single main device.

Question 13

How will my data be used?

Accepted Answer

We take privacy seriously. Your personal data is used solely for the purposes listed in our app’s Privacy Policy,(https://www.olihelp.com/privacy-app) to personalize your experience, and in compliance with the General Data Protection Regulation  (Regulation (EU) 2016/679 GDPR). Sensitive data is processed only with your explicit consent and is not shared with third parties.

Question 14

Is Oli help free?

Accepted Answer

Yes, Oli help offers a free version so you can explore the app right away — no payment method needed. Some features remain free forever, while others are part of the membership. This gives you instant access to support when you need it most, with no pressure and no judgement. You can upgrade at any time to unlock the full experience.

Question 15

What does Oli help membership include?

Accepted Answer

Oli help membership gives you full access to all of the app features and exclusive content: 24/7 help, expert curated content that is always up-to-date, evidence-based practical advice and concrete tools, and an ad-free experience. It also ensures that your data is protected and used only to personalise the help provided.

Question 16

What can I always expect from Oli help?

Accepted Answer

Whether you use the free version or have a membership, some things never change: the support is always evidence-based, with practical strategies curated by experts and grounded in science. Your data is private — secure and used only to personalise the help you receive. And the app is always a safe space, where parenting is understood and never judged.

Question 17

Can I cancel the membership at any time?

Accepted Answer

Yes, you can cancel the membership anytime through your account settings on the App Store or Google Play. After cancellation, you will have access to Oli help until the end of the current billing period, with no extra charges or penalties. You will be able to restart the membership in the future if you wish to.

Frequently asked questions

Blog
Contact us
Get early access
Impact & Partners

Privacy policy website
Privacy policy app
Terms of use
Accessibility

Our app is available in Italy, the UK, Australia and New Zealand.
Sign up to hear when Oli help becomes available in other countries.

Frequently asked questions

Blog Contact us Get early access Impact & Partners

Privacy policy website Privacy policy app Terms of use Accessibility

Our app is available in Italy, the UK, Australia and New Zealand. Sign up to hear when Oli help becomes available in other countries.

Blog
Contact us
Get early access
Impact & Partners

Privacy policy website
Privacy policy app
Terms of use
Accessibility

Our app is available in Italy, the UK, Australia and New Zealand.
Sign up to hear when Oli help becomes available in other countries.