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We take your privacy seriously.
This page explains how we handle your data.

App Privacy Policy

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Introduction

Welcome to the Oli help Privacy Policy.

Oli help (“Oli”,“app”) is an application designed by Oli help S.r.l. (“us”, “we” “our”). 

Oli help empowers the many parents who struggle to cope with a child’s diverse behavioural traits. Through our app, we give parents the tools to create a transformative impact on their children’s lives, helping them to thrive with diverse minds.

Our app relies on the processing of personal data related to you and your child/children to provide you with a personalised and effective intervention strategy using practical, evidence-based tools. 

“Personal data” means any information related to an identified or identifiable person (such as your first name, email address, telephone number etc.).

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What will you find in this document?

This Privacy Policy  (“Policy”) sets out the terms under which we process your children’s and your personal data while using our app, in accordance with article 13 of the General Data Protection Regulation (“GDPR”). Your privacy is very important to us and the GDPR allows us to protect your personal information.

Personal data collected through our app will be processed solely and exclusively for the purposes described in this Policy and will not be used for any other purpose.

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Who processes your personal data?

For the purposes of providing and improving Oli, the Data Controller is: 

Oli help S.r.l. 

Via Giuseppe e Francesco Carlo Maggiolini, 2, 

20122, Milano, IT.

If you have any questions related to how we process your personal data you can contact us at any time by sending an email to: info@olihelp.com

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What data do we process?

When you use our app, we may collect, use, store, and transfer several categories of personal data grouped as follows:​

Children

Using our app requires us to collect and process children’s personal data. We take reasonable measures to ensure their privacy and safety, such as processing their data only after collecting their parents or their legal guardians consent.

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Special categories of personal data 

Using our app requires us to collect and process special categories of personal data concerning you and/or your child/children. Specifically, health-data related to behavioural or other neurodevelopmental disorders and behavioural traits or characteristics of your children. You may also input and share with us other health related information in free text fields in our app. We may process such data to identify behavioural patterns, detect specific triggers and develop personalised intervention strategies to improve quality of life for children and their families.

We do not process personal data related to criminal convictions or offences.

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Why do we process your personal data?

We may process your personal data for the following purposes:

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1. Providing you with our application and its related functionalities (account creation, account management, app and related functionalities provision)

2. Communicating with you and sending marketing communication

3. Improving and developing our app and its functionalities

We are constantly looking to improve our application and, for this reason, we would like to collect and analyse some of your and your child/children’s personal data. Specifically we would like to collect and analyse data such as feedback on our app and be able to improve the proposed activities on the basis of your and your children’s reported interactions, personal characteristics and behavioural traits.  All this information will be pseudonymised before being processed and analysed. 

Pseudonymised data is personal data that has been processed in such a way that it can’t be attributed to a specific individual without additional information. In other words, this means that the direct identifiers related to you and your children (such as name, surname, email address and so on) are removed and/or replaced with other information, preventing re-identification. This information cannot be directly traced back to you or your child. Think of it as a unique code that helps us understand how the app is used and how well it performs, but the identity of who is using it remains unknown to us.  This information is crucial for us to develop features and improvements that benefit all users.

Do we disclose your data to anyone?

We will not disclose personal data to third parties, unless such disclosure is necessary to carry out certain processing activities.

In such a case, we ensure that our suppliers, acting as Data Processors under Article 28 GDPR, will only process your personal data under appropriate confidentiality and security obligations and in accordance with our instructions and with this Policy. 

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Do we transfer your data outside the EU/EEA?

Your personal data will be processed within the European Union and the European Economic Area.  Should it be necessary for your personal data to be transferred to third countries outside the EU/EEA,  such data transfers will take place only to third countries with an Adequacy Decision in place approved by the European Commission or, in case of no Adequacy Decision, based on Standard Contractual Clauses provided by the European Commission and additional security measures to ensure data security.

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How long do we retain your personal data?

We will retain your personal data only as long as necessary to fulfil the purposes for which we collected it, including purposes related to fulfilling legal, tax or accounting obligations. 

A longer retention period may be required in the event of a legal complaint or in the event of disputes related to our existing contractual relationships.

To determine the retention period of personal data we take into account:

  • the purposes for which we process the personal data, and whether we can achieve those purposes by other means;

  • the amount, nature and sensitivity of the data processed;

  • the potential risk of harm to individuals derived from unauthorised use or disclosure;

If consent is the legal basis for processing, data will be processed until consent is withdrawn. 

If personal data is no longer necessary for the purposes, or legitimate interests, pursued by us and no other legal basis applies, we will delete your data. 

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How do we support you in exercising your rights?

We inform you that you have the right to:

  • Ask us whether or not your personal data is being processed, and if so, request access or ask for copies of your personal data. You can also ask us for further information related to this Policy.

  • Ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete;

  • Ask us to erase your personal data in certain circumstances.

  • Object, under certain circumstances, to the processing of personal data, for reasons relating to your specific situations.

  • Not be subjected to automated decision-making, including profiling.

  • Withdraw consent given at any time;

  • Receive personal data in a standardised format in case you wish to transfer them to another data controller (data portability);

  • Lodge a complaint at any time with the Data Protection Authority, in case of violation of data protection rights;

  • Ask us to restrict the processing of your information in certain circumstances.

  • Request that any of the above changes be communicated to other parties to whom the data has been disclosed.

The exercise of rights is not subject to any formal constraints and is free of charge. 

You may exercise your rights by contacting us at the following address: info@olihelp.com.

 
Updates

This Policy may be subject to changes and reviews. 

All personal data processed is subject to Policy effective at the time it was collected. 

Any changes to this Policy will be posted on this page and, if necessary, notified to you. 

We encourage you to consult our Policy periodically so that you are always informed about how we process your personal data.

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This Policy was last updated on 28.06.2024

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